Many pet owners like to buy their products online, but they don’t always know what they’re actually getting. When you order online products make sure its from a trusted source. If not the product you order may be ineffective or dangerous for your pet. For example, a customer bought Frontline Plus online for his two cats. Frontline is supposed to kill fleas, flea eggs, and ticks but when they gave their two cats a dose of Frontline they went from having a few stragglers to a full-blown flea infestation. Since this product didn’t seem to kill the fleas like it was supposed to, one cat started to get a really bad flea allergy and the other started to get sick at the same time. Be cautious of where your product is coming from; unknown sources may provide fraudulent product or one only available in other countries. These products are not legal in the US, probably will not be effective, and may be harmful to your pet. There are different ways to make sure you are getting safe, effective products for your pet. Purchasing from a veterinary hospital is usually the best way to go because veterinarians buy directly from the manufacturer. Online products are often diverted through 2nd or 3rd parties. If buying online be sure you are purchasing from a reputable site. Be sure to check the package graphics, they should match with an authentic box. Keep in mind the even when buying authentic product from a unauthorized online source, manufacturers will not honor the product warrantee if something a problem occurs. Veterinary medicine is nothing to joke about, if you want the best product for your pet buy it from a trusted source.
Electronic Reminders
With the arrival of the New Year, we are planning on trying to catch up with the age of technology by using electronic reminders. This means that we will be sending out emails and texts to 1) remind you about health care services your pet is due for such as Annual Well Pet Exams, Vaccinations, and Routine Testing; and 2) to confirm and remind you about existing appointments. We think is a great step forward as it will be much more convenient for our clients as well as our staff. These electronic reminders will start to replace the postcard system we have used for years as well reduce the number of phone calls made by our staff.
If we do not have an email address or cell phone associated with your account, you will likely be contacted by a staff member for that information. If you continue to receive postcards from us, it means we do not have email or cellphone information on your account and you should contact us with that information. If you do not wish to receive emails or text reminders, please let us know and we can mark your computer file appropriately.
Note that we will still be calling all of our anesthesia/surgery/procedure cases the night before to re-confirm and to remind you to fast your pet as required.
Please feel free to call with any questions, or better yet, to update your file with an email address and phone number!
Inclement Weather Policy
It’s that time of year again where the cold weather and precipitation can make it difficult for our staff and clients to make it into our office. While most of our staff is able to make it into work on most days, there are times where the amount of snow and ice on the roads dictates that the safest course of action is to stay home. Don’t worry, if your pet is boarding or hospitalized, someone will be in the office to make sure that they are taken care of (even if Dr. Palmer has to drive his tractor into work!).
However, if you have an appointment or are planning on coming to our office on a day where the road conditions are questionable, you should first call our office to be sure we are open. And please be sure to leave a message if a live person is unable to answer to the phone.
Have a safe and fun New Year!!!
Holiday Hours
Merry Christmas and Happy New Year to all of our clients and patients!
Both Christmas and New Year’s Day are on a Sunday this year, so it will affect our schedule a little differently. Our holiday hours will be:
Sat, Dec 24th 8AM-12N (Normal Hours)
Mon, Dec 26th 8AM-5PM (Limited Hours)
Sat, Dec 31st 8AM-12N (Normal Hours)
Mon, Jan 2nd 8AM-8PM (Normal Hours)
If there are any questions about our schedule, please call the office.
Phone Problems Tuesday, June 21st
A quick announcement that we are having phone issues today. The nasty storm that blew through our area this afternoon did something to our phone system and right now we are limited to one phone line in and out. So if you can and can’t get through, please keep trying. You can also try to email us and we will get back to you as soon as possible: info@palmeranimalhospital.net