We hope all of our clients and our four-legged friends are doing well during this difficult time.
We wanted to give everyone an update on our situation. Palmer Animal Hospital has remained open during the entire COVID situation, and last month we announced that the State Board had relaxed restrictions on what we could and could not do for our patients. We are still restricted on the number on patients we are able to see daily due to the COVID safety restrictions we are required to follow, so we can only get so many patients in and out of our office each day. What does this mean for our clients?
Currently we are booking out over a week in advance for appointments such as well pet care, vaccinations and routine visits. We do reserve several same day appointments for sick patients, there are days when we have no openings to be able to see any more patients. This means that there are days when we will not be able to see your pet. It doesn’t mean we don’t want to, but it is physically impossible for us to do so and implement the COVID procedures we are required to follow. We are doing our best to care for as many patients as possible through telephone consults and refilling/updating treatments as needed for each case. We hope all of our clients appreciate that these are definitely trying times and they will be with us for quite a while. Palmer Animal Hospital will continue to work to provide excellent care for our patients, and hope our clients will be patient with us.
So, if you pet needs to come in, call us. If they are sick, the earlier in the day you call, the more likely we will have openings. We will do all we can to care for your pet. For routine care, expect at least a week’s notice for an appointment.
When you come to the office, understand that we are still offering curbside service, that is “staff and pets only” in the building. If we cannot help your pet, we will refer you to one of the local emergency hospitals–not because we want to, but because we cannot physically see the number of patients we have seen in the past. Hopefully, all of us, humans and pets, will get through these times healthy and well.
We look forward to when all of this will be behind us, but at this time it is impossible to see when that will be.