We had a COVID situation arise at our office this weekend which will markedly limit our staffing, hours and availability for the next few days. The office will be open, but we ask for your patience as the available staff will have their hands full trying to keep up with the already reduced schedule. We are working to resolve the situation as soon as possible. Here are some things you can do that will help us (help you) out:
—if you get our voicemail, please leave a message and the staff will return your call when they are available. Note: this will likely take longer than usual.
—try contacting us by email at: firstname.lastname@example.org . Again, response time is going to be longer than usual
—if you have an emergency that cannot wait, please call one of the local animal emergency hospitals:
—Mountain View Emergency (Hagerstown) : 301-733-7339
—CARE (Frederick) : 301-662-2273
—we will be rescheduling many appointments and surgeries until we are able provide more normal levels of staff and care
—please be sure to call the office before coming in for any reason to be sure we are able to help you
—we will be trying to take care of as many patients as possible by phone and email, but again, it may take extra time for us to respond.
Thank you for your patience. We look forward to talking to you soon.